Refund & Cancellation Policy

This Refund & Cancellation Policy explains how billing, cancellations, and refunds work for CupidMsg Premium subscriptions. It forms part of, and should be read together with, our Terms of Service. Payments are securely processed by Stripe.

1. Free to Join

CupidMsg is free to download and use. You can create a profile, match, and chat with your matches without paying. You are only charged if you choose to purchase an optional Premium subscription (Gold or Platinum). See our Pricing page for current plans and prices.

2. Subscription Billing & Auto-Renewal

• Premium plans are recurring subscriptions billed in advance on a monthly or annual basis, depending on the plan you select.
• Your subscription renews automatically at the then-current price for your plan until you cancel. By subscribing, you authorize us and Stripe to charge your payment method on each renewal date.
• We will provide at least 30 days' notice before any change to your subscription price. Continued use after a price change constitutes acceptance of the new price.

3. How to Cancel

You can cancel your subscription at any time through the Stripe Customer Portal, accessible from the Premium section of your account. Cancellation stops future renewals; it takes effect at the end of your current billing period, and you keep Premium access until that date.

Cancelling a subscription does not, by itself, generate a refund for the current billing period, except as described in Section 4 or where required by law.

4. 7-Day Satisfaction Guarantee

We want you to be happy with CupidMsg Premium. If you are a new subscriber and you are not satisfied, you may request a full refund within 7 days of your first Premium payment — no questions asked. To request a refund under this guarantee, email support@cupidmsg.com from the email associated with your account within 7 days of that first charge. Approved refunds are issued to your original payment method, typically within 5–10 business days depending on your bank or card issuer.

5. Refunds After the Guarantee Period

Except for the 7-day satisfaction guarantee above and any rights you have under applicable law, subscription fees are generally non-refundable, and we do not provide refunds or credits for partially used billing periods, unused features, or renewal charges after the guarantee window has passed. We evaluate refund requests outside these terms on a case-by-case basis at our discretion.

6. Duplicate, Erroneous, or Unauthorized Charges

If you believe you were charged in error, charged more than once, or charged without authorization, please contact support@cupidmsg.com promptly with your account email and the date and amount of the charge. We will investigate and refund any charge that we confirm was made in error.

7. Statutory Rights

Nothing in this policy limits any non-waivable refund or cancellation rights you may have under the consumer protection laws of your jurisdiction (for example, statutory withdrawal or “cooling-off” rights available to some consumers in the EU/UK). Where applicable law provides greater rights, those rights apply.

8. How Refunds Are Issued

Approved refunds are returned to the original payment method through Stripe. Depending on your bank or card issuer, it may take several business days for the refund to appear on your statement. We do not offer cash refunds or refunds to a different payment method.

9. Contact Us

Questions about billing, cancellations, or refunds? We're happy to help:

CupidMsg, Inc.
Email: support@cupidmsg.com