Frequently Asked Questions

CupidMsg is a modern dating app designed for people who want meaningful connections. We use rich profiles, thoughtful prompts, and compatibility-driven discovery to help you find someone who truly gets you.

Yes! CupidMsg is free to join and use. Free users get 50 likes per day, 10 nudges per day, and can chat with all their matches. We also offer optional Premium plans (Gold and Platinum) with additional features like unlimited likes, Super Likes, profile boosts, and more.

You must be at least 18 years old to create an account and use CupidMsg. We verify your age during the onboarding process.

You can sign up with your email address or Google account. After creating your account, you'll verify your email and complete a quick onboarding process to set up your profile with photos, bio, interests, and preferences.

When you like someone and they like you back, it's a match! You can then start chatting with each other. You can discover people by swiping through profiles on the Discover page, or browsing profiles on the Search page.

A Super Like lets the other person know you're especially interested. They'll see a special badge on your like. Super Likes are available to Gold (10/day) and Platinum (25/day) subscribers.

A Nudge is a lightweight way to show interest from the Search page — like a friendly wave. The person you nudge will see it in their Likes page. Free users get 10 nudges per day; Premium users get unlimited nudges.

A Day Boost puts your profile at the top of the Discovery feed for 24 hours, so more people see you. Gold subscribers get 1 boost per month, and Platinum subscribers get 3 per month.

Yes! Premium users (Gold and Platinum) can undo their last pass if they accidentally swiped left on someone they were interested in.

Incognito Mode (Platinum only) makes your profile invisible in the Discovery feed. You can still browse and like others, but they won't find you by browsing. If you like someone, they'll see your like.

We offer two tiers: Gold ($4.99/month or $29.99/year) and Platinum ($9.99/month or $59.99/year). Gold includes unlimited likes, Super Likes, see who likes you, undo, boosts, and advanced filters. Platinum includes everything in Gold plus priority likes, more Super Likes and boosts, and Incognito Mode.

Go to the Premium page in the app, choose your plan, and complete payment through our secure Stripe checkout. Your premium features activate immediately after payment.

You can cancel anytime through the Manage Subscription button on the Premium page, which opens the Stripe Customer Portal. Your premium features remain active until the end of your current billing period.

We offer a 7-day satisfaction guarantee for new subscribers. If you're not happy within 7 days of your first payment, contact support@cupidmsg.com for a full refund. After 7 days, subscription fees are non-refundable, but you can cancel to prevent future charges.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through Stripe. We also support Apple Pay and Google Pay where available.

We take safety seriously. We offer photo verification badges, easy reporting and blocking tools, AI-assisted content moderation, and encrypted data storage. We also have community guidelines that all users must follow.

You can report a user from their profile or from a chat conversation. Tap the menu icon and select 'Report.' Choose a reason and provide details. Our team reviews all reports and takes appropriate action.

You can block a user from their profile or from a chat. Blocked users cannot see your profile, send you likes or nudges, or message you. Any existing match will be deactivated.

Do Not Disturb (available to all users) prevents other users from sending you nudges. Likes and messages from existing matches still work normally. You can toggle it in your Profile settings.

Yes. All data is encrypted in transit (TLS/SSL) and at rest. Payments are processed by Stripe (PCI-DSS compliant) — we never see or store your full card number. We use Firebase security rules to restrict data access. See our Privacy Policy for full details.

Yes. You can delete your account from your Profile settings. We will delete your personal data within 30 days of account deletion, except as required for legal compliance. You can also request a data export by contacting support@cupidmsg.com.

Go to the Profile page to update your photos, bio, interests, prompts, and other details. Your profile completeness score helps you know how much you've filled out.

Email verification helps us confirm your identity and keep the community safe. It also ensures you can receive important account notifications and password reset emails.

Click 'Forgot password?' on the login page and enter your email address. We'll send you a password reset link. If you signed up with Google, you don't have a CupidMsg password — just sign in with Google.

Currently, you cannot change your email address directly. Please contact support@cupidmsg.com for assistance with email changes.

Try refreshing the page, clearing your browser cache, or using a different browser. If the issue persists, contact support@cupidmsg.com with details about your device and browser.

Photos must be JPEG, PNG, or WebP format and under 10MB. Make sure you have a stable internet connection. If the issue persists, try a different photo or contact support.

This could mean you've seen all available profiles in your area, or your filters are too restrictive. Try adjusting your age range, distance, or gender filters. You can also try refreshing the page.